Refund Policy

We hope you love your Grace Grips order! If not, we're happy to help.

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Return Window

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

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Eligibility for Returns

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To be eligible for a return:

• Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.

• You’ll need to provide proof of purchase (e.g. order number or receipt).

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How to Start a Return

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To request a return, contact us at hello@gracegrips.com

 

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return address:

This will be provided with the instructions to return.

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EU Customers – 14-Day Cooling-Off Period
If your order is delivered within the European Union (including the Republic of Ireland), you have the legal right to cancel or return your order within 14 days of receiving it, for any reason.

Returned items must be:

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• Unworn or unused,

• With tags,

• In original packaging,

• With proof of purchase.

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Return Shipping Costs

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• If your item is damaged, faulty, or incorrect, we will cover the cost of return shipping.

• If you're returning an item for any other reason, you are responsible for return postage.

• Original shipping fees are non-refundable unless the return is due to our error.

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Damages or Issues

Please inspect your order when it arrives and contact us immediately at hello@gracegrips.com if:

• Your item is damaged,

• The wrong item was delivered,

• Are there any other issues with your order

We’ll make it right as quickly as possible.

 

We cannot accept returns on the following:

• Due to hygiene reasons we cannot accept items or offer exchange for items which have been worn.

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If you’re unsure whether your item can be returned, please contact us.

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Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order for the desired item.

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Refunds
Once we receive and inspect your return, we’ll let you know whether your refund is approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note:

• Your bank or credit card company may take additional time to process and post the refund.

• If more than 15 business days have passed since your return was approved, contact us at hello@gracegrips.com